I am working in a 5* hotel this week, delivering an auditor training programme. Whilst my personal experience of the hotel may not be brilliant, as far as conference facilities go the place has been first class and it made me wonder just what made it feel 'right'. Firstly we've got a lovely room, plenty of natural light and kept at a good temperature by some unobtrusive air conditioning. Lots of space for delegates to spread out their stuff. A really big and easy to operate screen to project stuff on. A very attentive and helpful porter who is keen that things are 'right'. Tea and coffee available 'on tap'. Decent biscuits and best of all, a big bowl of fruit. Lunch service slick with a simple but good range of food. Lunches staggered so that we slotted in neatly between 2 large conferences and didn't have to queue. What could be better? More paper on the flipchart stand, as we've nearly run out - but John will happily provide more so it's not really an issue. Well done Thistle Altens for getting it right!
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