Got a certificated ISO9001 system? It might be time to start thinking about what processes you outsourced and how you control those outsourced processes.
Over the last 10 years businesses have increasingly outsourced key activities e.g. design, HR, Pension Management alongside other less business critical issues such as healthcare, vehicle management etc. In some cases that outsourcing has been well managed but in others there has been a 'phew don't need to worry about that any more' approach. Expect ISO9001:2015 to take a much stronger view on outsourced processes with you needing to show that you understand the risks presented and have effective controls in place to manage these.
Over the last 10 years businesses have increasingly outsourced key activities e.g. design, HR, Pension Management alongside other less business critical issues such as healthcare, vehicle management etc. In some cases that outsourcing has been well managed but in others there has been a 'phew don't need to worry about that any more' approach. Expect ISO9001:2015 to take a much stronger view on outsourced processes with you needing to show that you understand the risks presented and have effective controls in place to manage these.
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