Organisational Knowledge

I've been exploring the requirements for organisational knowledge in the new ISO9001 with some of my clients over the last week and we've had some fascinating discussions.  The realisation for one client that he had key staff who have SO much knowledge which isn't captured anywhere set in place some actions and objectives for one client, another will be considering where they go with a capture and share initiative.  New clauses and requirements like this add so much value to business #loving9001:2015