I noticed that each page was 'licensed' and went on to investigate the company who provided the system for the client to complete. I now understand why the documentation is at it is, which is a long way short of what I'd expect if a decent consultant had helped the business development their system. I shall now have to type up my notes and in due course explain to the client that there are some significant gaps in their management system.
Thankfully we have some time before their stage 2, but I do wonder just how much help they will get from the company who sold them the system. It is so sad to see companies being hoodwinked into buying packages which are 'off the shelf' but which fall so far short of the mark.