The new ISO9001 standard, ISO9001:2015, will see a far greater focus on clear links between stakeholder requirements and expectations, policy and objectives and the delivery of those objectives. For us as Auditors this will present new challenges and I've been pondering just what 'killer questions' I might want to use to explore these issues with the CEO or MD - who will now be expected to front up at audit. Here are some thoughts to be going on with . . . .
1. Who are your stakeholders, and what do they expect of you as a business?
2. How do you know if you are delivering against those expectations?
3. How do you communicate those expectations to the staff within the business?
4. How have those expectations been incorporated into your quality policy and quality objectives?
More to follow in due course . . . .
1. Who are your stakeholders, and what do they expect of you as a business?
2. How do you know if you are delivering against those expectations?
3. How do you communicate those expectations to the staff within the business?
4. How have those expectations been incorporated into your quality policy and quality objectives?
More to follow in due course . . . .
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