Day 5 of a training programme which I've been running in Scotland this week and I shall be so very glad to escape from this perfectly dreadful hotel! The last 5 days have provided me with so very many examples to use on future programmes about 'how not to do customer service'. Having to spend time apologising to delegates for the poor service reflects so badly on the hotel but more importantly on the training provider and it brings home to me how much we depend on our suppliers to enable us to in turn deliver to our customers. It has also made me realise how some hotels just 'get it right' time after time after time and that achieving this doesn't come without a lot of effort. So, Goodbye North Queensferry Hotel - I won't be back.
thoughts on current business issues