Look for us on
Elliem Consulting
  • Home
    • Covid-19
  • About Us
  • What we do
    • Auditing
    • Training
    • Mentoring
    • Career Counselling
  • Books
  • Our Blog
  • Testimonials
  • Links
  • Our Policies
  • Doodles!
  • Small Business Saturday Video
  • On Line Training

Forgetting your Customer Base

2/18/2013

 
For many year now we have greatly enjoyed meals, in and out of season, at a small cafe on the North Norfolk Coast.  The food has always been great and there's been time when the queue has stretched out of the door. 

On our visit this half term I'd noticed that the outside table had plastic coated table cloths on them which were far from clean, and that the dirty crockery from a last service had been left out overnight.  I should have read the signs . . . .

Today we had lunch there.  Oh how very disappointing it was too.  A Roasted Vegetable and Brie Baguette served in a bun which was anything but a baguette and oh so dry and stale, a jacket potato which wasn't fully cooked.    Staff who listened to my comment of 'that was very disappointing' and said 'sorrrrrrrreeeeee' as though this made everything right.  Will we go back?  I suspect not.  I hope they get their act together before the summer season or a goldmine could turn into something more like a disused coal mine.

Comments are closed.

    Author

    thoughts on current business issues
    from a quality
    professional!

    Archives

    August 2018
    March 2018
    May 2017
    January 2017
    August 2016
    May 2016
    March 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    November 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013
    February 2013
    January 2013

    Categories

    All

    RSS Feed

Picture
Picture
Picture
Picture
Contact us
          ©  Elliem Ltd 2013
Photo used under Creative Commons from scott1723