Continual Improvement!

It's been a week for visiting clients who I see on a periodic basis and it was particularly good to be back at one firm yesterday and to see just how they are taking their management system forward.  A real sense of drive and impetus - continual improvement in action.  It made me compare the experience with a visit I'd made the week before, to another client, where continual improvement inaction was the order of the day - a real sense of inertia and a lack of direction which read like a theme throughout their audit.